Privacy Policy

1. Introduction

This Privacy Policy explains how W3Ctrl Gym Management (“we”, “us”, or “our”) collects, uses, stores, and protects information when gym owners, trainers, and members use our mobile application and related services.

By using the app, you agree to the practices described in this policy. If you do not agree, please stop using the app and contact us.

2. Information We Collect

Depending on how you use the app, we may collect:

• Account details: name, phone number, email address, and login credentials.
• Gym business data: gym name, address, packages, payments, expenses, attendance, enquiries, and member records entered by gym owners.
• Member fitness data: measurements, workout/diet plan assignments, and attendance (when recorded by the gym).
• Device information: device ID, device model, OS version, app version, push notification settings, and similar technical details needed to support the app.
• Usage / technical logs: app activity, API request logs, and error reports for security and troubleshooting.

3. How We Use Information

We use collected information to:

• Provide and operate gym management features (members, payments, attendance, plans, reports).
• Authenticate users and secure accounts.
• Send service-related messages (for example membership expiry reminders, if enabled).
• Improve app performance, fix bugs, and prevent misuse.
• Respond to support requests.
• Comply with applicable legal requirements.

We do not sell personal information.

4. Legal Basis / Consent

By registering or using the app, you provide consent for us to process the information needed to deliver the service. Gym owners are responsible for ensuring they have the right to enter member and staff information into the system.

5. Sharing of Information

We may share information only in these cases:

• With authorized users of the same gym (owner/staff access within that gym account).
• With hosting/infrastructure providers that help us run the service (under confidentiality obligations).
• When required by law, regulation, or valid legal process.
• To protect the rights, safety, or security of users or the service.

6. Data Storage and Security

Data is stored on secured servers. We use reasonable administrative and technical measures (including access controls and encrypted transport where applicable) to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as needed to provide the service, maintain records for gym operations, resolve disputes, and meet legal obligations. Gym owners may request removal of gym-related data subject to operational and legal constraints.

8. Your Rights

Depending on applicable law, you may request to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your account/data
• Withdraw consent where processing is based on consent

To make a request, email us using the contact details below.

9. Children’s Privacy

The app is intended for gym business use by adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided data, contact us so we can take appropriate action.

10. Third-Party Services

The app may rely on third-party services such as cloud hosting, email, analytics, or push notification providers. Those providers process data only as needed to support the app and under their own privacy practices.

11. International Transfers

Your information may be processed on servers located in the country where our hosting provider operates. By using the app, you understand that information may be transferred and stored outside your local region when required for service delivery.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we publish revisions. Continued use of the app after updates means you accept the revised policy.

13. Contact Us

For privacy questions, data requests, or concerns about how your information is handled, please write to skmarwal@gmail.com. We will respond as soon as reasonably possible.